Withdrawal from the contract

If you are a consumer - as a rule, you have the right to withdraw from the contract concluded at a distance.

You can withdraw from the contract by submitting a declaration of withdrawal from the contract, e.g. by e-mail sent to the following address: voucher@sunandsnow.pl

Returning item should be returned to us immediately to the following address: str. Konstantego Ildefonsa Gałczyńskiego 4, 00-362 Warsaw, but not later than within 14 days from the date on which you withdrawn from the contract.

You can withdraw from the contract within 14 days.

The fourteen-day period for withdrawal from the contract begins:

• for the contract in which we issue the item, being obliged to transfer its ownership - from taking in possession of the item by you or a third party designated by you other than the carrier,
• for digital content - from the date of the contract.

To meet the deadline, it is enough to send a statement before its expiry.

Payments made by you, including the costs of delivering items on the terms set out in the regulations, will be refunded to you immediately, but not later than within 14 days from the date of receipt of the declaration of withdrawal from you.

We may withhold the reimbursement of the payment received from you until we receive the items back or you provide proof of sending them back, whichever occurs first.

Remember that the right to withdraw from a distance contract is not granted to the consumer, among others, in relation to the contract:

• in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs,
• in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract,
• for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.

Detailed information on withdrawal from the contract can be found in our Sales Regulations.

Complaints

If the goods purchased from us prove to be defective, you have the right to make a complaint based on the warranty. It is best to submit a complaint to the following e-mail address: voucher@sunandsnow.pl or by post to the address: str. Konstantego Ildefonsa Gałczyńskiego 4, 00-362 Warsaw.

If you are not a consumer, we are liable to you only up to the extent of the order placed by you, within one year of the delivery of the goods. The following provisions apply to consumers.

Advertised goods should be sent to: str. Konstanty Ildefons Gałczyński 4, 00-362 Warsaw

Due to the defect, you can request:

• exchange of a thing for one free from defects,
• defect removal,

or make a statement about:

• lowering the price,
• withdrawal from the contract - in the event of a material defect.

We are responsible to you for defects found within two years from the date of delivery of the item.

As a rule, you can file a complaint within one year of noticing the defect, but the time to file a complaint cannot end before the seller's liability period expires.

Consideration of your complaint (response to it) will take place within 14 days from the date we receive your complaint.

More information about the complaint can be found in our Sales Regulations.